Follow the on-screen instructions to complete your purchase. You can correct data, modify your cart, or cancel your order at any time before clicking“Pay.”By clicking“Pay,”you confirm that you have read and accepted our Terms and Conditions.

After completing your order, you’ll receive a confirmation email automatically. If you don’t see it in your inbox, please check your spam folder. Still missing? Contact us at hello@boaxstudio.com.

Send an email to hello@boaxstudio.com including your order number, clear photos of the item, and a description of the issue. Let us know if you prefer a replacement or a refund.

Please contact us within 14 days of receiving your order at hello@boaxstudio.com, providing your order number and a short description of the problem. Our team will help you with the return or exchange process.

Once an order is placed, it’s automatically processed for shipment. We cannot guarantee cancellations or changes, but please contact us athello@boaxstudio.comas soon as possible and we’ll do our best to assist you.

Free delivery on all items from €89 to mainland Europe. Other shipping fees vary by region and are displayed during checkout. Please note that processing may take longer during high-demand periods or promotions.

Typical 2-3 days but due to unforeseen circumstances this could be a little longer.

Once you have placed your order you will receive regular information by e-mail about the steps completed, you will also receive an e-mail alert when your order leaves our warehouse with the tracking number of the transport company and a link, which you can use to check the progress of the shipment.

If the carrier is unable to deliver your package after several attempts, it will be returned to our warehouse. You’ll receive a refund for the product (shipping fees are usually non-refundable).

For international orders, customs or import duties may apply. These charges are the responsibility of the customer. Boax_studio is not liable for customs delays or additional fees.

1. Send your order number and email address to hello@boaxstudio.com to request a return.
2. Select the item, size, and reason for return. You’ll receive a return label by email.
3. Pack the product in its original shoebox, then in the outer shipping box. Items must be in perfect condition, unworn, and with original packaging and labels.
4. Once received and inspected, your refund will be processed within 10–20 business days (depending on your bank).

Yes — size or model exchanges are handled through the same return process.

If you want to exchange your order then the return costs are covered by Boax. If you just want a return then the return costs will be for the account of the costumer.

• Items must be unworn and undamaged.
• Include original packaging, box, and labels.
• Return requests must be made within 14 days of delivery.
  During promotions or sales, we do not accept refund request, only exchanges are possible.

With an account, you can check your order history, manage your personal data, and save your shipping information for faster checkout.

Do I need an account to shop?
No — you can also complete your purchase as a guest.

How do I update or delete my account?
Log into your My Account section and click “Edit” to update your details. To delete your account, please email hello@boaxstudio.com.
You can unsubscribe from our newsletter anytime using the link at the bottom of our emails.

Boax_studio sneakers are designed for casual, everyday wear — not for sports or rough surfaces.
We use premium materials like suede and fine textiles; keep them dry and clean them gently with a soft brush or cloth.

Yes — all prices shown include VAT.

Payments are processed in euros (EUR). Your bank may apply exchange rates or fees for currency conversion.

Common reasons include:

• Expired or invalid card
• Incorrect payment details
• Reached spending limit
  

Check your information or contact your bank for assistance.

Yes — Boax_studio uses SSL encryption and advanced security protocols to ensure your data is protected during the payment process.